Indonesia Conference Directory

Corresponding Author
windi wardhani

Institutions
ab Sultan Agung Islamic University, Semarang and Indonesia
bilqin.09[at]gmail.com

Abstract
This article proposes the concept of developing the competitive advantage of Tourism Competitive Advantage which emphasizes the development of tourism in knowledge quality and destination innovativeness by increasing entrepreneurship learning. We define knowledge quality as used knowledge whose quality in adaptability, quality of development and of which is easy to apply. Destination Innovativeness is defined as the willingness of tourist destinations to engage in and support new ideas, novelty, experiments, and creative processes which can create new products, services, or new technological processes in existing playing fields. Tourism Competitive advantage covers the ability of objects and the attractiveness of tourist destinations in maintaining the sustainability of local resources, creating and integrating value-added products, raising high living standards for surrounding communities and attracting and satisfying potential tourists. The proposed framework of tourism competitive advantage in this research coverse environmental sustainability, social wealth, satisfaction, and attractiveness. The analysis shows that entrepreneurial learning may affect tourism competitive advantage by the way of knowledge quality and destination innovativeness on non-government tourism objects. This paper initiates a new research agenda of tourism competitive advantage with implication for future research, practice and public policy.

Keywords
Destination innovation, tourism competitive advantage, knowledge quality, entrepreneur learning

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/mjf9qZhWXYJU

Corresponding Author
ratih pratiwi

Institutions
UNIVERSITAS WAHID HASYIM, SEMARANG, INDONESIA
rara[at]unwahas.ac.id

Abstract
Introduction: this proposition provides a model for crowdworking implications in marketing tourist destinations. This research focuses on the importance of network factors, knowledge destination and innovativeness in achieving marketing performance goals, and on achieving improving the goal of sustainable competitive advantage. The suggested model contributes to social exchange theory and entrepreneurial theory in marketing strategies and sustainable tourism development. This proposition model contribute to the theory by expanding support for social exchange theory and knowledge management in the context of tourism marketing and development strategies. * Methods: This research was conducted at non-government tourism destinations in Central Java and DIY, using SEM analysis as a data analysis tool. * Results: this preposition providing better insight about the influence of crowdworking and knowledge destination beneficial impact to increase the Destination sustainable marketing on non-government tourism objects in Central Java and DIY. * Conclusions: this article does not include the stakeholder engagement factors that hopefully can improve the achievement of sustainable competitive advantage goals. Stakeholder involvement can be added for further research.

Keywords
CROWDWORKING, DESTINATION MARKETING, TOURISM

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/g2jbE8WeDC3d

Corresponding Author
Erik Sopian

Institutions
Indonesia Defense University, Bogor Indonesia
yuliafadillah27[at]yahoo.com
eriksuhong[at]gmail.com
pendi.supandi[at]yahoo.co.id

Abstract
1. Introduction and research problem The tourism industry is a sector that is always attractive and strategic both economically, politically, culturally and socially. The tourism industry is one of the largest and most potential sectors for Indonesian economy because it is able to provide national income, increase employment and become an instrument to introduce the countrys culture. In addition, beside of rich natural tourism charms, Indonesia is also rich in cultural tourism by so many historical relics and diverse cultures of local communities that attract local and foreign tourists, so that with the potential resources making Indonesia as one of the best tourist destination in the world.. Tourism infrastructure in Indonesia itself is still not optimal in supporting the potential of natural tourism offered by coastal tourism. Connectivity among coastal areas is one of the challenges in developing and enhancing the potential of coastal tourism in Indonesia. Therefore, the Global Maritime Fulcrum policy by the government is one of the potential opportunities for the government to integrate regions in Indonesia through maritime infrastructure that can enhance the development of coastal areas for tourism and community economic activities 2. Methods This research was conducted through qualitative methods with documentation and interview techniques. Qualitative methods with descriptive analysis designs will provide in-depth explanations and focus on this research. This research will be analyzed through the concept of the global maritime fulcrum as the main concept in explaining the phenomenon of maritime infrastructure development and economic development to analyze the pillars of maritime connectivity for economic and coastal tourism development in Indonesia 3. Results and findings The World Maritime Axis policy by the government is one of the governments potential efforts to integrate regions in Indonesia through maritime infrastructure that can enhance the development of coastal areas for tourism and community economic activities in the pillars of maritime culture, maritime diplomacy, maritime security, maritime economy and maritime connectivity. Maritime infrastructure development, construction of sea transportation and tourism facilities and infrastructure as part of maritime connectivity carried out by the government. The policy is one of the policies towards Indonesia as the World Maritime Axis with efforts to connect each region in Indonesia in a series of sea tolls. The series of sea highway development can encourage even distribution of maritime economic development in the area around the coast and build community welfare. 4. Conclusions, implications and significance The Global maritime Fulcrum with its maritime connectivity pillar is one of the governments strategic policies for the development of the tourism sector, especially water and beach tourism in Indonesia. Maritime connectivity through infrastructure developme

Keywords
economic development, infrastructure, maritime, global maritime fulcrum, tourism industry

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/njGDUkAhmMab

Corresponding Author
Rieke Retnosary

Institutions
ab Fakulti Azman Hashim International Business School, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia
retnosary[at]graduate.utm.my
zafir[at]utm.my

Abstract
Currently, the economic growth of some countries contributions by the vast development of the tourism sector and the development of a heritage site is one of the offers. Many tourists were aware of the citys status as a world heritage site that encompasses a historic center, monuments, and architectural buildings. One of tourist motivation can be heritage site perception with finding is indicate a distinct relationship between tourists- perceptions of the site relative to their heritage and motivation for visiting the site. The interpretation of authenticity is essential for the marketing and management of heritage attractions because existential authenticity is an antecedent to tourists- loyalty toward heritage sites. There are many problems or constraints from the process in tourism because of low control and lack of responsibility. Government still pay less attention to long term development which is policies is one of the barrier problems and sometimes not in democratic solution. Low level of involvement in the strategic planning in process and hierarchical top-down system also as a barrier needs to be attentive. Analyzed the problems, classification, and categorized 53 previous studies focused on heritage site has done. The study informed five elements correlation on tourism development and benefits as multiplier effects in tourism categories. The elements mentioned the tourist need and to be attracted, potential contribution, the constraints or problems in the process of visitation to the destination, stakeholders contributions and responsibility, and also strategic plan. The stakeholders contributions are the most significant element for taking responsibility, and the government as the main stakeholder who has to do the role of all process on heritage tourism development with policies and strategic plan to cover other elements. Government as the main stakeholder responsibility in processing on heritage tourism and with government hands can open partnership with other stakeholders (NGOs, Private, local community and visitors) to develop and then manage the heritage tourism easier. A proper process development then becomes sustainable, the outcome as a multiplier effect can obtain. This study will use in the future study at Tugu Kebulatan Proklamasi (TKP) in Rengasdengklok, Indonesia as a small site but have most histories for Indonesia independent, to put the government as the main stakeholder to investigate the implementing model of development with policy and strategic plan.

Keywords
Development of Heritage Site, Tourist, Responsibility, Government as Main Stakeholder, Policy and Strategic Planning

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/EAGneWXhJ8DN

Corresponding Author
I Ketut Astawa

Institutions
Tourism Department, Politeknik Negeri Bali, Indonesia
ketutastawa[at]pnb.ac.id
Tourism Department, Politeknik Negeri Bali, Indonesia
ketutbudarma[at]pnb.ac.id
Tourism Department, Politeknik Negeri Bali, Indonesia
widhari[at]pnb.ac.id
Tourism Department, Politeknik Negeri Bali, Indonesia
gedemudana[at]pnb.ac.id
Tourism Department, Politeknik Negeri Bali, Indonesia
gustinymsucimurni[at]pnb.ac.id
Accounting Department, Politeknik Negeri Bali, Indonesia
agungputrisuardani[at]pnb.ac.id

Abstract
1. Introduction and research problem Today tourists tend to choose hotels that consistently implement environmentally friendly practices. In line with this phenomenon, the concept of sustainable accommodation must apply the principles of environmental conservation, education, ecology, community empowerment and the use of local products, as well as minimizing environmental damage. Rahmafitria (2014) in her research revealed that accommodation with environmentally friendly concepts and management is one of the parameters driving tourists to choose accommodation facilities. President of the Republic of Indonesia Joko Widodo asked that the development of ten new tourist destinations must be realized. The President also requested that tourism destinations are differentiated into the ten new Bali developments. The ten new Bali is a term to say that Bali is the most popular and important destinations in the country. Thus, tourists also have more destinations in choosing tourist destinations (Kompas.com). The hotel industry is highly competitive and is extensively driven by customer demand. Moreover, the customers preferences and expectations are changing from time to time. Therefore, to be able to win the attention of the consumers, the tourism businessmen have to rapidly adjust for the changes that occur in the market (Deloitte, 2018). In response to the consumer-s change of preference towards green products and services, the hotel industry is adopting sustainable practices and advertised towards potential customers (Martínez García de Leaniz, Herrero Crespo, & Gómez López, 2018). An environmentally friendly hotel can be categorized as the one that offers sustainable services and focuses on minimizing its negative impacts on the environment through reusing, reducing, and recycling. It is used by an eco-friendly use of water and energy (Dalton, Lockington, & Baldock, 2008). Going green is important to attract the new segment of conscious consumers and to stay competitively relevant to the targeted market, but is also financially beneficial for the related tourism industry. What green aspects the hotel have which differentiating them from the hotel competitors? 2. Methods The research was located in a 5-star hotel in Bali. The study population was a 5-star hotel. The sample size is determined by 10 percent of Tri Hita Karana (THK Award) recipients. The sampling technique used is purposive sampling with a sample size of 36 respondents and 6 hotels. The respondents are F & B Manager, Purchasing Manager, Learning Development Manager, Director of Engineering, Public Area Manager, and CSR Manager from 6 samples hotel, namely Melia Bali, St. Regis Bali, Intercontinental Hotel, Conrad Bali, Mandapa Bali, and The Royal Pita Maha Resort. The primary data is obtained through observations, questionnaires, interviews with respondents, and Focus Group Discussion (FGD). Secondary data were obtained from Learning and Development, literature through

Keywords
green hotel, green product, competitive product, sustainable tourism

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/CuGKBgpxj72A

Corresponding Author
Ginbert Permejo Cuaton

Institutions
Leyte Normal University, Tacloban City, Philippines
cuatonginbert[at]gmail.com

Abstract
Almost half a decade after the devastation of super typhoon Haiyan in 2013, there is still limited to no published empirical studies that documented and analyzed the role of hospitality and tourism employment on post-disaster recovery of indigenous peoples. This paper provides latest empirical data on hospitality and tourism employment of indigenous people in a post-disaster (post-Haiyan) context in rural-poor indigenous cultural communities in the Philippines. This study identified the various livelihood and employment challenges of the Mamanwa Indigenous peoples following the Haiyan disaster; their employment in the hospitality and tourism industry and its role in rebuilding their families and community; and practice-based recommendations to improve their participation in the hospitality and tourism industry. This study was conducted from November 2018 and April 2019 with five (5) Mamanwa Indigenous peoples who are hospitality and tourism workers in the Sohoton Cave and Natural Bridge Ecopark in the disaster-prone municipality of Basey, Philippines. The overall method utilized in gathering the data for this researcher is ethnography. The researcher deems this method as the suitable method in gathering data for this research because it is centered on the role of hospitality and tourism employment vis-a-vis post-disaster recovery of selected Mamanwa indigenous peoples. The livelihood of the Mamanwas circulate around handicraft-making, livestock raising, and farming which includes planting rice, root crops (e.g. sweet potatoes, cassava), and other plants used in making uway, banig, kaing, duyan, and baskets. They also sell handicrafts and raise animals such as pigs, ducks, and chickens. Since Mamanwa-s livelihoods are centered and dependent, they have limited job opportunities in their relocation site. Disasters exacerbate the vulnerability of indigenous peoples and the informants admitted that their lives in their current settlement is more difficult compared to their condition when they were still in the hinterlands but because of their intention to give their children formal education as well as relative access to other basic social services, they communally chose to stay in the relocation site. Limited to absent livelihood projects and programs are provided to these indigenous peoples. Livelihood options of indigenous peoples in their relocation site is limited to subsistence handicraft production with meager income. Mamanwas were employed as a daily-wage laborer of the Community Association that operate the Sohoton Cave and Natural Bridge in Basey. This employment helps augment their household income and support the daily needs of their families. However, and despite this opportunity, informants still experience varying forms of discrimination in their larger community and from some of their customers. There is a need to implement livelihood and enterprise development projects to help indigenous peoples, especially to those who suffered fro

Keywords
hospitality, tourism, post-disaster, recovery, indigenous peoples, Philippines, Haiyan

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/bMDBYNL2FkJA

Corresponding Author
asep mulyana

Institutions
a Management and Business Department Universitas Padjadjaran, Bandung

b Trisakti School of Tourism, Jakarta

Abstract
The Indonesian Sustainable Tourism Award "Ista" is a quite prestigious in Indonesias sustainable tourism community. Recently Cibuntu was awarded this award. After this award is received , community expectations will higher in the existence of Cibuntu Village, because it will be one of development of tourism in the future. This is in line with government programs that are developing the "Dewi" Tourism Village program. The paper will explain the process of Dewi Cibuntus journey to get ISTA, and its impact on the welfare of the village community. Research methodology was based on qualitative research. The results of research conducted over a period of two years, have shown that in the process of obtaining Ista there has been an increase in the welfare and happiness of the Dewi Cibuntu community, so it is believed that the Dewi program will accelerate the process of achieving sustainable development goals "sdg" in Indonesia. Big data utilize trough digitalize will more accelerate on it.

Keywords
ista, cibuntu village, welfare, happines, sdg, digitalize

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/y2ZNcPp7fhgJ

Corresponding Author
Anggun Pesona Intan Puspita

Institutions
aSekolah Tinggi Manajemen PPM, Jakarta, Indonesia
SNS[at]ppm-manajemen.ac.id
bSekolah Tinggi Manajemen PPM, Jakarta, Indonesia
API[at]ppm-manajemen.ac.id

Abstract
Indonesia-s tourism industry never ceases to grow rapidly. In 2017, Indonesia was ranked as the 20th country in the world tourist Industry and ranked as the 9th fastest growing in Southeast Asia (The Jakarta Post, 2018). In early 2019, Bank of Indonesia declared that tourism is the most effective sector boosting the national foreign exchange. The government aims to achieve 20 million outbound visits from Indonesia in 2019. Most of the outbound visits from Indonesia occurred during peak season of holiday, such as the Eid holiday, school holiday, and Christmas (year-end) holiday. In this industry, Indonesian traveler becomes an important key player. They are the ones making this industry as it is now. Their behavior, especially their decision making process, is indeed crucial for the government and corporates. It is important to study what the meaning of traveling for them, how they plan their vacation, which channel they prefer (online or offline) as seller, and which aspects matter the most in deciding the destination as well as the flight operator, hotel, travel agent, etc. This exploratory study aims to investigate the behavior of Indonesian travelers using the framework of Consumer Decision Making process by Hawkins and Mothersbaugh (2014). Through quantitative approach by survey, this study successfully gathered data from 1000 Indonesian travellers as respondents in Christmas holiday. The survey was deployed during 4 days at the airport. It aimed to gather the insights from local traveller who aged between 21 – above 50 years old. Purposive sampling technique was used when disseminating the questionnaire. There are five steps in consumer decision making process. Therefore, there are five major results in this study. Majority of Indonesian travellers in peak season travel for holiday once or twice in a year. Three crucial objects for travellers are flight operator, hotel, and travel agent. Online channel is the most preferred channel for buying flight operator and hotel, while offline channel is the most preferred channel for travel agent. For alternative evaluation, price competitiveness remains the most important factor in buying flight operator, hotel, and travel agent. For post-purchase behaviour, Indonesian travellers love to recommend their travel experience to their family and friends and spreading Word of Mouth; a proven way of promotion in the country. The findings of this research are expected to provide a thorough understanding towards the Indonesian travellers behaviour in peak season; the most important time for tourism industry based on Consumer Decision Making framework. It has strong practical implications for this industry, especially for the government and private sector.

Keywords
Tourism, consumer decision making process, traveller

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/f9UjLcTb3HEN

Corresponding Author
SHERLYWATI SHERLYWATI

Institutions
Universitas Kristen Maranatha, Bandung, Indonesia
sherlywati.limijaya[at]gmail.com
sherlywati[at]eco.maranatha.com

Abstract
This research provides recommendations for action in order to reduce waste pollution, improve water quality, and strengthen the community economy through the development of alternative economies, especially those based on water-tourism through the concept of supply chain management in Saguling Reservoir inlet. There are three research questions in this study. First, what efforts can be done to improve water quality and reduce waste pollution that occurs in the Citarum River, especially in the Saguling Reservoir inlet? Second, is there a relationship between poor water quality and waste pollution with the perceptions, attitude, and behavior of people living in the Saguling Reservoir inlet? Third, what efforts can be made to strengthen the socio-economic level of the people who are in the Saguling Reservoir so that their social status is more prosperous compared to their socio-economic conditions before the Saguling Reservoir was built? This research was conducted in Jelegong Village which is one of the villages in the Saguling Reservoir Inlet, and has been running for three months in 2017. Three villages were selected from 14 villages as research samples with different livelihood criteria to see the patterns of social-economic activities. As the research sample, Jelegong Village will be presented in this study with the livelihood of the population in the industrial field. The research method was used is Participatory Action Research (PAR), which is a research process that places respondents under study as research partners, both in the process of collecting, compiling, analyzing data, and in the process of drawing conclusion and formulating action of recommendations. This study uses five instruments that are accommodated from participatory rural action, namely social-economic mapping, village transect, seasonal calender, diagram-venn of stakeholder, and livelihood analysis. This study involved 150 respondents from 50 families in Jelegong. There are four results from this study, namely, social-economic profile map of the Jelegong community; recommendations for strengthening the economy of living community; a description of the perceptions, attitudes and behavior of the people related to the decline in river water quality and high waste pollution; and recommendations for action on how to reduce waste pollution in the Saguling Reservoir inlet, specifically in Jelegong region. From these results, researcher formulated recommendations for the arrangement of the area that should be done in Jelegong Village related to water tourism. Water tourism that needs to be formed is tourism with nuances of education, and also with the existence of rivers and water quality in order to improve the welfare of living together. The formulation of recommendations is built on the concept of tourism supply chain management on the basis of community development and education on the importance of protecting the river and water. All these results of this study off

Keywords
mapping of socioeconomics, supply chain management, water-based tourism, participatory action research

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/NJeFCtHy7Pxm

Corresponding Author
Andi Cudai Nur

Institutions
Universitas Negeri Makassar 1,2,3
Makassar Indonesia
cudainur[at]gmail.com
haedar652002[at]yahoo.com.au

Abstract
According to the Travel and Tourism Competitiveness Report 2015 by the World Economic Forum (WEF), in ASEAN, Indonesia is ranked fourth after Singapore, Malaysia, and Thailand. The tourism sector can be a Core Economy Indonesia, as one of the key factors in increasing revenue service exports, job creation, and the development of the tourism industry. Government efforts in the development of tourism potential in Indonesia, namely how stretched local governments to follow-up programs and activities in the area of tourism development, respectively.This method focuses on collecting and analyzing data and combining quantitative data and qualitative data both in a single study and a series of studies. The central premise on which this method is based is to use a combination of quantitative and qualitative approaches to find better research results than if only using one approach (Ujang Murana, downloaded 23 July 2016, 22:21). Whatever the level of the tourism destination of life cycle needs to be supported by technology and digitalization literacy on aspects: 1) Features cultural, historical conditions, cultural and social conditions affect the process and outcome. 2) The framework administrative, legal and political, with various administrative provisions, rules and regulations, and political conditions of tourism development. 3) The degree of integration is the level of integration of various parties, including the implementation of the tourism business models.

Keywords
Strategy, Digitizing, Area Development, Tourism and Infrastructure

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/AB74HVcku3fQ

Corresponding Author
Risky Dwi Afriadi

Institutions
1,2 Indonesia Defense University, Bogor, Indonesia

1 riskyd.afriadi01102012[at]gmail.com
2 pendi.supandi[at]yahoo.co.id

Abstract
Tourism is a sector that provides a large enough contribution to the Indonesian economy. The development of tourism in Indonesia also experienced rapid progress like other developing countries in the world. The government is now promoting tourism into a commodity offered to domestic and foreign tourists. Artificial recreation places were built in several locations in various regions in Indonesia, much inspired by the state of natural recreation to reduce the carrying capacity of natural recreation. One of the artificial recreation places is Umbul Tlatar Tourism Object located in Boyolali Regency, Central Java. The purpose of this study is to analyze the development of the Umbul Tlatar Tourism Object area to have an optimal attraction. The method used is qualitative. Data collection techniques are interviews, observation, and documentation. The result of the study is Umbul Tlatar Tourism Object is a potential place with natural elements and various existing facilities. The availability of very large water discharge in Boyolali makes Tlatar a center for the development of water attractions. Appropriate promotion and marketing and development of facilities in the Umbul Tlatar Tourism Object are also expected to increase the development of the Umbul Tlatar Tourism Project.

Keywords
development, Umbul Tlatar, tourism

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/LZygwzWbaux3

Corresponding Author
Nanang Wahyudin

Institutions
Universitas Bangka Belitung, Indonesia
nanang.w19[at]gmail.com
Universitas Bangka Belitung,Indonesia
sandy_djarib[at]yahoo.co.id
Universitas Bangka Belitung, Indonesia
m_faisal.akbar[at]yahoo.com

Abstract
The objective of this research is to identify the tourism potential development of Pasir Padi Beach and offer a program of development focusing on improving the tourism attraction based on the tourists- judgment. The method used for this research is mix method, qualitative analysis using IPA (Importance Performance Analysis) to identify the conditions of the research variables as well as every indicator supported by gap analysis and descriptive quantitative analysis in order to elucidate the strength and weakness by means of SPSS analysis tool version 22. In regards to the number of respondents, 60 tourists are selected through non-probability sampling and Convenience Sampling. The result shows that there are one variable included in the main priority to be improved, and seven indicators included in the main priority to be improved and developed. Thus, the research proves that the attraction variable and sea water quality indicator, transportation availability, shower and clean water facility, quantity and quality of the toilet, rubbish bin availability, cleanliness quality, and environment awareness are the main prioritized indicators and variables to be improved and developed

Keywords
Development Strategy, Importance Performance Analysis, Tourism, beach

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/wB7X64RYa3eD

Corresponding Author
Johan Setiawan

Institutions
Universitas Multimedia Nusantara, Tangerang, Indonesia
johan[at]umn.ac.id
Binus Business School, Jakarta, Indonesia
johan.setiawan[at]binus.ac.id
westin_school[at]yahoo.com

Abstract
Industry 4.0 has touched all sectors of industry, including tourism. The digital world has brought the competitions to a much higher level, and the future is absolutely much tougher than right now. Previous and recent researches have tried to seek solutions by making innovations and trying to upgrade their levels by analyzing the quantitative and qualitative data in many ways. One sure thing about upgrading levels is to ensure two-way communication. The biggest mistake for any tourism services is to let the customers wait for responds, which will disappoint the customers and the customers will find other alternatives. A report in 2017 by Nielsen has shown that today-s generation has traveled more than any generations, and the tourism world reacted by creating travel chatbots which are now parts of any tourism activities. With the increasing number of travel chatbots, customers will have abundant but also overlapping information. Data from each travel chatbots might end up giving different outcomes, different features for every apps or misleading information, and this in return will decrease customer satisfaction. This paper addresses this issue by analyzing the literature data from previous and recent researches and find where the travel chatbots must be patterned by integrating Artificial Intelligence, then the writer does a quantitative analysis to do significancy tests on the travel chatbot users relating to customer satisfaction. Overall, the result shows that travel chatbots are related positively and significantly to customer satisfaction, but the data also show that with overlapping information from many travel chatbots will leave the customers in confusion and decrease customer satisfaction. The travel companies will benefit from this paper to undertand customer needs in creating the best serving travel chatbots for better services.

Keywords
travel chatbots; artificial intelligence; customer satisfaction; tourism industry

Topic
Hospitality and Tourism

Link: https://ifory.id/abstract/jZ8fCcYJd43m